Account Manager / Performance Marketing

We have a great opportunity for an Account Manager with performance marketing experience to join an independent creative agency who work with leading global entertainment brands. This position is on a fixed term contract for 12 months and you will join their London accounts team.

Role Overview:
You will be responsible for the day-to-day running of client accounts. This role involves running one single account, across multiple IPs with a focus on Performance Marketing (User Acquisition).

The role is to ensure client satisfaction, strengthening client relationships and seeking out opportunities to grow the account and deliver on the wider account plans, as set by the Account Director.

The Account Manager will work alongside UA Producers, acting as an escalation point for them and acting as the main client point of contact on the account, attending client meetings, taking on performance marketing (UA) briefs, and keeping internal teams updated on the latest developments across the client account.

A key part of the role is building strong relationships with the gaming client and developing a deep understanding of them, their products, and the wider industry in order to be able to best support their needs. This should help the Account Manager seek out opportunities for new projects where the agency can assist the client in achieving their objectives.

Responsibilities:

Client Communication

• Acting as the day-to-day point of contact for client comms
• Ensuring the client is up to date with the status of all projects
• Attending all client status meetings / calls
• Attending all client briefing meetings / calls

Day-to-day account management

• Ensuring you have a deep understanding of the client's business and their games products
• Attending client stand-up
• Attending account reconciliation meetings
• Attending internal account meetings and work check-ins
• Work with the UA Producer to produce SoW's

Delivery against client goals

• Producing client cost estimates with UA Producer with oversight from the Account Director and Head Of Production
• Attend fortnightly project reconciliation meetings & work with PM on project recs
• Monitoring progress against revenue and profitability targets and reporting monthly to the AD
• You are flexible, adaptable and resilient to fast changing environments and client needs
• Identify growth opportunities and feed them into client plans

Client Satisfaction

• Escalating potential high-risk or damaging situations to the AD
• Acting as the point of contact for all new briefs and the early stages of projects where necessary - as agreed with the AD
• Writing creative briefs for mid-scale projects when delegated by the AD and low scale projects

The successful applicant will have:

• Minimum 3 years proven creative agency or performance marketing agency experience, working with big brands and managing multiple clients or key stakeholders.
• Experience with gaming or entertainment clients a major plus
• Excellent industry knowledge and a thirst for keeping that knowledge ahead of the curve.
• Performance Marketing (User Acquisition) experience
• Fantastic communication skills and a passion for client satisfaction,
• The ability to lead proposals and presentations articulately, with incredible brand knowledge and amiability.
• A strong understanding of video and design production processes
• An awareness and love for the financials and an understanding of how to positively present project scopes and proposals to the client.
• Have a strong grasp on budget tracking, forecasting and how that fits into the overall picture.
• Meticulous attention to detail and ability to pick up challenging projects at any phase.

In return, you'll get:

• To work with one of the most innovative mobile gaming clients in the world
• Competitive salary
• The option to work between home and the office both now and long term.
• The opportunity to develop your own skills in a fun, supportive environment.
• The opportunity to grow and take on line management
• To work on big game titles in a fast-paced, exciting and ever-growing agency
• To work alongside extremely passionate digital natives, producing world-class work
• Access to training and development at the directors and line managers discretion
• We shut during the Christmas period ranging between 1 and 2 weeks with that time not being taken out of your regular holiday entitlement
• Early-finish/late start Fridays in August & February
• Christmas and summer parties you'll want to post about
• Regular team outings and social events
• Workplace pension
• Cycle to work scheme
• Birthdays off
• Volunteer days
• Access to Employee Assistant Programme (EAP)
• Flexible start times
• Group Life Assurance
• Group Income Protection
• Private Medical Insurance

Please send CV stating your salary expectations.

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.